Description:

The Retail Management and Customer Service certification course is designed to equip individuals with the essential skills and knowledge required to excel in the dynamic field of retail management while delivering exceptional customer service. This comprehensive program is available to both B.com and M.com students and it covers a range of topics, including retail operations, inventory management, merchandising strategies, sales techniques, and customer relationship management.

Course Objectives:

• To introduce retail concepts and strategies to build a strong foundation.
• To explore store location analysis and design principles for effective retail spaces.
• To learn merchandise planning, pricing tactics, and efficient vendor management.
• To study retail communication, selling techniques, and customer relationship management.
• To understand global retail trends, including formats, online retail evolution, and international expansion strategies.

Course Fee:

Rs. 11,000/- per Year