Description:

The Sales Management and Customer Service Certification Course is designed to provide participants with a comprehensive understanding of the principles and practices essential for effective sales management and exceptional customer service. This course equips students with the skills and knowledge needed to excel in roles that involve leading sales teams and ensuring customer satisfaction.

Course Objectives:

• To introduce sales management and its significance in marketing.
• To explore personal selling approaches, sales process automation, and effective sales planning.
• To study emerging sales trends, sales information systems, and relationship marketing, and global sales challenges.
• To understand channel management, partner selection, motivation techniques, and wholesaling functions.
• To introduce retailing concepts, success factors, formats, and methods for enhancing customer service.

Course Fee:

Rs. 11,000/- per Year